Account management
At Four we understand that, when it comes to Account Management, customers want a service that offers costs, technical requirements, resources and timescales that align to their project needs. We believe that communication is key and that having someone to look after your day to day issues, keep you informed on product developments and share your evolving business needs is the difference between success and failure.
Our account managers have a wealth of experience helping clients formulate ideas and developments, and checking the viability of the project as it evolves. As specialists, they’ll proactively make you aware of any potential issues and changes in relevant products or industries. By working in close partnership with clients, we quickly build a level of trust and reliability that ensures we have the highest client retention rates.
If anything goes wrong, one of our consultants will be your reliable backstop, working to get the problem resolved and putting the necessary resources in place so that everything is back on track asap. And we really do aim to be part of your team – to celebrate milestones, successes, and of course, project delivery.
Project management
As work progresses, communication remains the key to aligning resources and keeping the project on track. Four uses simple project trackers, which show the progress and position with supporting detail at a glance. Emails and forms are essential, but we never forget the importance of picking up the phone or meeting fac to face. We keep passion for your project high, our team’s commitment is consistently positive and your account is taken care of every step of the way.
Maintenance and updates
IT systems and business continue to evolve and mature, so upgrades are part of your annual product audit. Four’s approach is to make small improvements, with regular housekeeping so that ‘breakdown’ is rare and when it occurs the fix is easy. IT systems affect people every day, so routine maintenance is critical to ensure your business requirements are still being effectively met, your user experience is the best that it can be, and that your systems can be easily adapted to reflect any new business requirements.